Manmatia

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Manmatia Kitchen offers a wide variety of delicious pizzas, pasta, and sides along with flavorful veg and non-veg main courses, thalis, and authentic South Indian dishes — all served fresh and fast.

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Refund and Returns Policy

    Home Refund and Returns Policy

Manmatia Kitchen – Because Your Satisfaction Matters

 

At Manmatia Kitchen, your satisfaction is our top priority. We put great care into preparing and delivering your food fresh, hot, and exactly as you ordered. However, if something goes wrong, we’re here to make it right.

1. What is our refund policy?

 

We offer refunds or credits in the following situations:

  • Incorrect Order: If you receive a wrong item or missing dish from your order.

  • Poor Quality: If the food is found to be spoiled, undercooked, burnt, or not up to our usual standards.

  • Non-Delivery: If your order is not delivered at all or delivered to the wrong address due to our error.

  • Late Delivery (Case-by-Case): If your food is delayed significantly (beyond 60 minutes from promised time) and the experience is impacted.

In all cases, we request that you report the issue within 1 hour of delivery and provide clear photos or details to help us verify the concern.

 

2. When are refunds not applicable?

 

Refunds may not be issued if:

  • The food was consumed and then the complaint was raised.

  • The issue was due to wrong delivery address or customer unavailability.

  • A dish did not match personal taste preferences (but was prepared as described).

  • The complaint was raised several hours after the delivery was made.

 

3. How will I receive my refund?

 

  • Refunds are processed via the original payment method (UPI, wallet, card, etc.) within 5–7 business days, or

  • You may choose to receive a credit coupon or replacement meal for a future order.

We’ll confirm your preferred option during the resolution process.

 

4. Can I return the food?

 

Due to food safety and hygiene concerns, we do not accept returns of prepared food once it has been delivered. However, in the rare case of a quality issue, we may arrange for a pickup of the item or ask for photo evidence to validate the complaint.

 

5. How to raise a refund request?

 

To report an issue:

  • Call or WhatsApp us at 74970 30883

  • Email: happymanmatia0050@gmail.com

  • Mention your Order ID, issue, and clear photos if applicable.

Our team will get back to you within 1–2 hours during working hours, and aim to resolve all issues within 24 hours.

 

We cook with care, and we resolve with care too.
Thank you for trusting Manmatia Kitchen — your kitchen away from home.